Lovely Gifts To Remember Loved Ones & Special TimesWelcome to The Lovely Keepsake Company, THE place to come if you want a special keepsake to remember a significant event, occasion, place or indeed person in your life. "It's not about the gift, it's the thought, the reason for buying, the presentation of the gift or message and the personal connection or impact the gift itself has on the recipient that is most important. That's the true gift, the way you make them feel when they open it." Helen Davies. The Lovely Keepsake Company We love what we are able to do for our customers and they tell us we've been doing it well for 6 years! Our carefully curated collection of memorial keepsakes gifts are intended to bring you, your friends and family comfort from memories of great times with loved ones.
Outdoor Memorial Tribute. Oval. ‘Twinkle Little Star – Special Son’.
This beautiful oval memorial stone (resin) is a lovely way to remember a lost child taken away too soon, place in a garden or a memorial plot, it has the verse that every child can related to.
Twinkle Twinkle Little Star Up in heaven is where you are
and when the stars are shining bright I’ll blow you a kiss and say goodnight.
a lovely tribute for a son stolen away too soon.
When set on the ground the tribute displays with the plaque face angled upward.
The tribute is made of stone effect resin with shiny 3D moulded acrylic stars.
Suitable for indoor or outdoor use.
Approximate Size: 19 x 15 x 8cm (7½ x 6 x 3¼ inches)
The Lovely Keepsake Company was set up by mum of 3 Helen in 2014, following three significant event; the premature birth of her twins, the loss of her Grandma and her eldest child growing so fast before her eyes. Helen was determined to source innovative ideas to help both preserve but also to enjoy her memories every day.
As well as designing and creating our own gift ideas, we celebrate independent craftspeople and innovators who understand the importance of cherishing life’s special moments and memories as much as we do. Together, we offer an extensive and innovative range of keepsake gifts that help our customers remember every important celebration, events milestone and moment, from birth through to end of life and every important memory in between.
From the outset, showing we understand the significance of the moments or memories behind each purchase was extremely important for us and therefore we only create and stock gifts of the highest quality and our team works extremely hard to deliver a personal, caring customer experience.
We are extremely proud of the feedback from customers that mostly compliments our understanding of how much their keepsake means to them. Perhaps most importantly, we 100% understand that no matter what the product in our store, there is a story, and emotion and an importance behind it, which is what makes our job so uniquely special and worthwhile.
We are a small team of family members and friends and when moments become memories, we will hopefully have a gift to bring comfort or joy.
Terms and Conditions
5. Delivery of Goods to You
5.1 - We will deliver the goods ordered by you to the address that you give us for delivery at the time you make your order. It is your responsibility to ensure you input this information correctly and that you check for typographical errors.
5.2 - Delivery will be made as soon as possible although any date or period for delivery should be as indicative only. If a product is in stock we aim to send it out on your behalf to your specified delivery address within the time specified against each product. If any item is not in stock we will aim to deliver within 14 days but in any event your delivery will be made not later than 28 days after your order. If we cannot dispatch an item to you within the specified time we will notify you and at your request we will cancel the order and refund your money in full.
5.3 - You will become the owner of the goods that you have ordered when they have been delivered. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. Refunds cannot be given if your gift is not passed onto you following delivery at the delivery address that you have provided.
5.4 - We will not be responsible for delays in the delivery caused by any third party.
5.5 - The delivery timescales are from time of dispatch not order. All orders are dispatched Monday to Friday. There are no dispatches on weekends. Dispatch timescales do not include production/personalisation time, this is in addition to delivery times.
We use both Royal Mail and Couriers for delivery of our goods and are bound by their terms. We do advise all customers that they should be aware of both lead times and delivery times and be understanding of potential issues that my slow shipping such as the pandemic, adverse weather etc.
We are confident that you will be happy with your purchase but if for whatever reason you wish to return your items you can take advantage of our 'no questions’ guarantee. If the item you have ordered is defective, or you have simply changed your mind then, provided that it is in its original condition and unpersonalised, you can return it to us for prompt replacement or refund within 7 days of delivery.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Bespoke or personalised products
Unless there has been an error on our part, or the item you purchased is defective or damaged, we cannot accept returns on 'personalised' or ‘bespoke’ items, as these cannot be sold to anyone else. Our website is designed to give customers every opportunity to check all input/personalisation details and dates. Please check all details you input carefully. Please refer to The Consumer Protection (Distance Selling) Regulations 2000 - Exceptions to the right to cancel.
What to do
Simply email us at firstname.lastname@example.org indicating - which item(s), the order number, your reason for returning the item, and whether you are seeking a replacement or refund.
If the item is returnable under our returns policy terms and conditions, we will issue you with a returns address and a Returns Authorisation Code. You must obtain a Returns Authorisation Code before sending anything back to us or we will not otherwise be able to process your return.
Please address any returned products to:
The Lovely Gift Group
Unit 8 Jetpark
This returns policy does not affect your statutory rights.
You have a duty of care for the products during the cancellation period in order for a refund to be given. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel back to using a delivery service that tracks the parcel and that insures you for the value of the goods as we cannot be held responsible for items damaged or lost in the post.
We would suggest you obtain proof of postage when returning items, this can be done in the form of a receipt which will be given to you on request at your local post office. In the event of an item being lost on its way back to us, the proof of postage will be required in order for a refund to be actioned. We would also suggest that you check that the item is properly protected for its return journey, ideally in the protective packaging it arrived in.
Cost of return
The costs of returning goods will be paid by you (unless the item is damaged/faulty), in which case please include a postage receipt and we will refund this amount.
Please check your goods immediately on delivery. If items do arrive damaged/faulty please let us know within 3 days and arrange to post them back to us. We will reimburse you these extra postage costs. If you do not inform us within 3 days, then we will have no liability for items said to be damaged/faulty on delivery.
Refunds and Replacements
For item(s) returned to us within 7 days of delivery with the appropriate Returns Authorisation Code and in accordance with these terms and conditions, a refund or replacement will be processed by us within 14 working days of receipt of the returned items.
A refund will be made in the same form of payment that was used to make the initial purchase.
Refunds will be made within 30 days of a refund being agreed.
Your rights to return the goods to us will not apply in the following circumstances:
Any products that we have made, personalised or customised specifically for you
Where, in our opinion, you have not taken reasonable care of goods whilst in your possession and have not been returned with the original packaging.
If you have made a spelling mistake on your order and it has been sent for production
You have disposed of the item you have an issue with
A perishable item that has been consumed/disposed of
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
|Shipping from||United Kingdom (UK)|
|Within United Kingdom (UK)||£4.45|
National Shipping Details
|Minimum shipping charge per order||£4.45|
|Maximum shipping charge per order||£4.45|