Lovely Gifts To Remember Loved Ones & Special Times

Welcome to The Lovely Keepsake Company, THE place to come if you want a special keepsake to remember a significant event, occasion, place or indeed person in your life. "It's not about the gift, it's the thought, the reason for buying, the presentation of the gift or message and the personal connection or impact the gift itself has on the recipient that is most important. That's the true gift, the way you make them feel when they open it."  Helen Davies. The Lovely Keepsake Company  We love what we are able to do for our customers and they tell us we've been doing it well for 6 years!  Our carefully curated collection of memorial keepsakes gifts are intended to bring you, your friends and family comfort from memories of great times with loved ones. 

 We have sentimental bereavement gifts, lovely remembrance ideas and practical yet thoughtful items for funerals and gravesides.  We hope you find what you are looking for in our lovely selection of memorial keepsake gifts and whether you are giving or receiving the gift, they may bring you and your loved one comfort and joy.

www.thelovelykeepsakecompany.co.uk

Outdoor Memorial Pebble. Black & Gold. ‘In Loving Memory – Mum’

£14.95

Description

A lovely token to leave on a grave or memorial plot. For those without a grave plot to visit the pebble can find a natural home in Mum’s favoured spot in the garden, on a balcony or by a door at home to keep her close in your thoughts.

Verse reads:
IN LOVING MEMORY MUM
My guide, my inspiration and my special friend.

The pebble is made from black stone effect resin. The lettering is recessed into the pebble and highlighted in gold. With it’s overall polished finish the stone stands out from it’s natural neighbours.
The pebble is designed for outdoor use.

Additional information

Size

Approximate size: 14.5 x 10cm (6¾ x 4 inches)

Material

Resin

Reviews

There are no reviews yet.

Be the first to review “Outdoor Memorial Pebble. Black & Gold. ‘In Loving Memory – Mum’”

Your email address will not be published.

No ratings have been submitted for this product yet.

The Lovely Keepsake Company was set up by mum of 3 Helen in 2014, following three significant event; the premature birth of her twins, the loss of her Grandma and her eldest child growing so fast before her eyes.  Helen was determined to source innovative ideas to help both preserve but also to enjoy her memories every day.

As well as designing and creating our own gift ideas, we celebrate independent craftspeople and innovators who understand the importance of cherishing life’s special moments and memories as much as we do. Together, we offer an extensive and innovative range of keepsake gifts that help our customers remember every important celebration, events milestone and moment, from birth through to end of life and every important memory in between.

From the outset, showing we understand the significance of the moments or memories behind each purchase was extremely important for us and therefore we only create and stock gifts of the highest quality and our team works extremely hard to deliver a personal, caring customer experience.

We are extremely proud of the feedback from customers that mostly compliments our understanding of how much their keepsake means to them. Perhaps most importantly, we 100% understand that no matter what the product in our store, there is a story, and emotion and an importance behind it, which is what makes our job so uniquely special and worthwhile.

We are a small team of family members and friends and when moments become memories, we will hopefully have a gift to bring comfort or joy.  

Privacy Policy

Privacy & Security The Lovely Keepsake Company may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. Products for marketing purposes As many of our orders are made to order and unique we often like to use photographs to show future customers what we are able to create in our marketing material. We reserve the right to use photographs of any product we make for your in our marketing material and by placing an order you confirm that you are happy for us to do so. Personal Information We are committed to ensuring that your personal information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Controlling your personal information We are committed to protecting your privacy. We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service. What we collect The type of information we will collect about you includes: your name, address, phone number, email address and credit/debit card details. Credit card details are not held on our database. We will never collect sensitive information about you without your explicit consent. Other information relevant to customer surveys What we do with the information we gather We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: To process your order and obtain payment Internal record keeping To improve our products and services We may use the survey information given to identify trends in buying patterns for marketing purposes though this will all be anonymous We may send promotional emails about new products, special offers or other information, only about our company, that we think you may find interesting using the email address which you have provided about our company solely By ordering or enquiring about our products you will automatically subscribe. You can unsubscribe by notifying us by email. We will not e-mail you in the future unless you have given us your consent. If you have opted not to receive our marketing communications you may still receive email communications that are essential to our services. This may include information about our online services and your interactions with us. You will not be included into any marketing database. Following the Privacy & Electronic Communications Act of Dec 03: We do not send random marketing emails to personal email addresses (spam). The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with our internal security policy. Shopify Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify‚ data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. Payment: If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify, Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy). Third Party Services In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Once you leave our store‚ website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website‚ Terms of Service. Links to other websites Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. Cookies Please see our separate page on Cookies. QUESTIONS AND CONTACT INFORMATION If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact help@thelovelygiftgroup.co.uk, by phone 01482 451875 or by mail at The Lovely Gift Group The Deep Business Centre Tower Street Hull East Yorkshire HU1 4BG

Terms and Conditions

1. The Contract Between Us 1.1 - We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an e-mail to you at the e-mail address that you provide in your order details. Our acceptance of your order brings into existence a legally binding contract between us. 2. Price All prices are inclusive of VAT where applicable. Postage and Packaging and additional charges for ie. personalization, framing etc are added as you complete the order and will also be explicitly stated at the checkout. Postage options are also clearly stated at the checkout. For some items we specify the preferred delivery option. 2.1 - The prices payable for goods that you order are as set out in our website and all prices are quoted in pounds sterling. You can use Visa, Mastercard, Amex, GooglePay or Paypal. 2.2 - You will be required to pay extra for delivery unless otherwise stated. It might not be possible for us to deliver to some locations. You will be provided with the total price of the transaction including postage and packing before you complete your purchase. 2.3 - No items will be dispatched until full payment has been made. 3. Right For You To Cancel Your Contract 3.1 - You may cancel your contract with us for the goods that you order at any time up to the end of the 7th working day starting the day after delivery of the ordered goods. You do not need to give us any reason for cancelling your contract, nor will you have to pay any penalty. 3.2 - You cannot cancel your contract if the goods that you have ordered are custom made to a specific size or specification or personalised. 3.3 - To cancel your contract you must notify us in writing. This should be submitted in written form and posted to us or by e-mail to the following e-mail address: help@thelovelygiftgroup.co.uk 3.4 - If you have received the goods before you cancel your contract then unless under Clause 3.2 you do not have the right to cancel you must send the goods back to our contact address. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address as soon as possible. The costs of returning goods will be paid by you. Please see Returns Policy for more details. 3.5 - Once you have notified us that you are cancelling your contract any sum debited to us from your card will be re-credited to your account as soon as possible and in any event within 30 days of your order provided that the goods in question are returned by you and received by us in the condition that they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you. 4. Cancellation By Us 4.1 - We reserve the right to cancel the contract between us if: 4.1.1 - we have insufficient stock to deliver the goods that you have ordered; 4.1.2 - we do not deliver to your area; or 4.1.3 - one or more of the goods that you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers 4.2 - If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered. 4.3 - We cannot sell alcoholic products to anyone under 18. For this reason, we may refuse an order or refuse to make a delivery at our discretion. By placing an order you confirm that both you and the person the order is to be delivered to, are aged 18 years or over. 4.4 - We do not sell to minors. 5. Delivery of Goods to You 5.1 - We will deliver the goods ordered by you to the address that you give us for delivery at the time you make your order. It is your responsibility to ensure you input this information correctly and that you check for typographical errors. 5.2 - Delivery will be made as soon as possible although any date or period for delivery should be as indicative only. If a product is in stock we aim to send it out on your behalf to your specified delivery address within the time specified against each product. If any item is not in stock we will aim to deliver within 14 days but in any event your delivery will be made not later than 28 days after your order. If we cannot dispatch an item to you within the specified time we will notify you and at your request we will cancel the order and refund your money in full. 5.3 - You will become the owner of the goods that you have ordered when they have been delivered. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. Refunds cannot be given if your gift is not passed onto you following delivery at the delivery address that you have provided. 5.4 - We will not be responsible for delays in the delivery caused by any third party. 5.5 - The delivery timescales are from time of dispatch not order. All orders are dispatched Monday to Friday. There are no dispatches on weekends. Dispatch timescales do not include production/personalisation time, this is in addition to delivery times. 6. Liability 6.1 - If the goods that we deliver are not what you ordered or are damaged or defective or the delivery is of incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 3 working days of the delivery of the goods in question. Our address for contact is: The Lovely Gift Group Limited, The Deep Business Centre. Tower Street. Hull. East Yorkshire. HU1 4BG or email help@thelovelygiftgroup.co.uk or you can call us on 01482 451875. 6.2 - If you do not receive goods ordered by you within 28 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods. If you notify a problem to us under this condition, our only obligation will be, at your option; 6.2.1 - to make good any shortage or non-delivery; 6.2.2 - to replace or repair any goods that are damaged or defective; or 6.2.3 - to refund you the amount paid by you for the goods in question in whatever way we chose. 6.3 - Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem that you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under Clause 6.2.3 above. 6.4 - You must observe and comply with all applicable regulations and legislation including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase. 6.5 - Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights that you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence. 7. Notices 7.1 - Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at: The Lovely Gift Group, The Deep Business Centre. Tower Street. Hull. East Yorkshire. HU1 4BG. And all notices from us to you will be displayed on our website from time to time. 8. Events Beyond our Control 8.1 - We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident. 9. Invalidity 9.1 - If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected. 10. Privacy 10.1 - You acknowledge and agree to be bound by the terms of our privacy policy. 11. Copyright 11.1 - Our customers are reminded that all of our designs are copyright protected and any attempt to reproduce them or any of the images on our site will result in legal action being taken. 12. Disclaimer 12.1 - We do our very best to ensure that all of the information on our website is correct. As many of our keepsake products are handmade, all measurements are approximate and all finishing is to the very best of our ability. Where there is personalised or minute detail there may be slight variances and each product is unique. With our stitch products in particular, the final product can vary greatly in their appearance due to the types of materials supplied by you. We use the same patterns for each item each time and we will not replace items where they do not exactly match the example photograph on the website. With sketches and artwork, the final product relies heavily on the original image supplied and we will do our very best to firstly advise you on the best images to send and should there be any problem with the original image sent, we will endeavour to liaise with you to find a suitable alternative. However, we will not replace a sketch or piece of artwork where it does not exactly match the example photograph on the website. 13. Web Site Usage and Conditions 13.1 - This website and all contents (including all photographs, images, descriptions, and other material of any description) are owned by The Lovely Keepsake Company Limited. It is protected by copyright, which along with all other intellectual property rights belong to The Lovely Keepsake Company Limited. You may only download, print, store and use any material appearing on the Website for the purpose of purchasing or researching the purchase of any product from The Lovely Keepsake Company Limited. You agree not to be involved in modifying, copying, downloading, printing, distributing, displaying or reproducing anything on this website agreed in advance by The Lovely Keepsake Company Limited. 14. Third Party Rights 14.1 - Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act. 15. Governing Law 15.1 - The contract between us shall be governed by and interpreted in accordance with English Law and the English Courts shall have jurisdiction to resolve any disputes between us. 16. Entire Agreement 16.1 - These terms and conditions, together with our current website prices, ordering and delivery details, returns policy, cookies details, contact details and privacy and security policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

Shipping Policy

5. Delivery of Goods to You
5.1 - We will deliver the goods ordered by you to the address that you give us for delivery at the time you make your order. It is your responsibility to ensure you input this information correctly and that you check for typographical errors.

5.2 - Delivery will be made as soon as possible although any date or period for delivery should be as indicative only. If a product is in stock we aim to send it out on your behalf to your specified delivery address within the time specified against each product. If any item is not in stock we will aim to deliver within 14 days but in any event your delivery will be made not later than 28 days after your order. If we cannot dispatch an item to you within the specified time we will notify you and at your request we will cancel the order and refund your money in full.

5.3 - You will become the owner of the goods that you have ordered when they have been delivered. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. Refunds cannot be given if your gift is not passed onto you following delivery at the delivery address that you have provided.

5.4 - We will not be responsible for delays in the delivery caused by any third party.

5.5 - The delivery timescales are from time of dispatch not order. All orders are dispatched Monday to Friday. There are no dispatches on weekends. Dispatch timescales do not include production/personalisation time, this is in addition to delivery times.

We use both Royal Mail and Couriers for delivery of our goods and are bound by their terms. We do advise all customers that they should be aware of both lead times and delivery times and be understanding of potential issues that my slow shipping such as the pandemic, adverse weather etc.

Return Policy

Returns Policy

We are confident that you will be happy with your purchase but if for whatever reason you wish to return your items you can take advantage of our 'no questions’ guarantee. If the item you have ordered is defective, or you have simply changed your mind then, provided that it is in its original condition and unpersonalised, you can return it to us for prompt replacement or refund within 7 days of delivery.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Bespoke or personalised products

Unless there has been an error on our part, or the item you purchased is defective or damaged, we cannot accept returns on 'personalised' or ‘bespoke’ items, as these cannot be sold to anyone else. Our website is designed to give customers every opportunity to check all input/personalisation details and dates.

 Please check all details you input carefully. Please refer to The Consumer Protection (Distance Selling) Regulations 2000 - Exceptions to the right to cancel.

What to do

Simply email us at help@thelovelygiftgroup.co.uk indicating
- which item(s), the order number, your reason for returning the item, and
 whether you are seeking a replacement or refund.


If the item is returnable under our returns policy terms and conditions, we will issue you with a returns address and a Returns Authorisation Code. You must obtain a Returns Authorisation Code before sending anything back to us or we will not otherwise be able to process your return.

Please address any returned products to:

Returns
The Lovely Gift Group
Unit 8 Jetpark
Newport
East Yorkshire
HU15 2JU

This returns policy does not affect your statutory rights.

Returns postage

You have a duty of care for the products during the cancellation period in order for a refund to be given. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel back to using a delivery service that tracks the parcel and that insures you for the value of the goods as we cannot be held responsible for items damaged or lost in the post.

We would suggest you obtain proof of postage when returning items, this can be done in the form of a receipt which will be given to you on request at your local post office. In the event of an item being lost on its way back to us, the proof of postage will be required in order for a refund to be actioned. We would also suggest that you check that the item is properly protected for its return journey, ideally in the protective packaging it arrived in.

Cost of return

The costs of returning goods will be paid by you (unless the item is damaged/faulty), in which case please include a postage receipt and we will refund this amount.

Damaged/Faulty Goods

Please check your goods immediately on delivery. If items do arrive damaged/faulty please let us know within 3 days and arrange to post them back to us. We will reimburse you these extra postage costs. If you do not inform us within 3 days, then we will have no liability for items said to be damaged/faulty on delivery.

Refunds and Replacements


For item(s) returned to us within 7 days of delivery with the appropriate Returns Authorisation Code and in accordance with these terms and conditions, a refund or replacement will be processed by us within 14 working days of receipt of the returned items.

A refund will be made in the same form of payment that was used to make the initial purchase.



Refunds Payments

Refunds will be made within 30 days of a refund being agreed.

Your rights to return the goods to us will not apply in the following circumstances:


Any products that we have made, personalised or customised specifically for you
Where, in our opinion, you have not taken reasonable care of goods whilst in your possession and have not been returned with the original packaging.
If you have made a spelling mistake on your order and it has been sent for production
You have disposed of the item you have an issue with
A perishable item that has been consumed/disposed of
Sale Items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Shipping costs

Shipping fromUnited Kingdom (UK)
Within United Kingdom (UK)£4.45

National Shipping Details

Minimum shipping charge per order £4.45
Maximum shipping charge per order £4.45

ABOUT US | CONTACT US | PRIVACY | TERMS

©2022 Memorialise.co.uk is owned and operated by Funeral Concierge Limited, Ratherton Farm, Ratherton, Holsworthy, Devon, EX22 6NB. Registered in England and Wales with Limited Liability; Company Registration Number: 14179167. A member of the Memorialise SA group of companies.

Log in with your credentials

or    

Forgot your details?

Create Account